Back when SILA started with facility management operations in April 2010, we had not expected that our culture would eat our strategy for breakfast. the fact that is has, speaks of our inclusion in the global movement that is revolutionizing work cultures. There has been a steady merger of organizational goals and people goals in companies, and this is making it easier for leaders to make decisions. The hunger in teams is evident, which can be effectively channelized for the organization’s betterment.
How SILA built a Portfolio of Real Estate Services
Over the next few years, we built a portfolio of real estate services companies. This included our core facility management business, housekeeping & soft services, project management services through CM&D SILA, pest control through Envocare and on demand home services through Mr. Homecare and Hammer and Mop. The intention has been to offer world class services to real estate properties under the same roof. Through our PMC entity we enter a project in the planning stage, take over its management just before handover and help out tiny commercial & residential properties with customized services. This allows SILA to offer end to end real estate services.
Why Culture Eats Strategy for Breakfast at SILA
Since the founders have been bankers, the foundation has a strong base of third party perspective helping the business. As the team grew, opportunities were offered to people who showed promise of the right attitude, as opposed to limiting them purely on the basis of educational qualifications. This allowed the necessary freedom and flexibility to experiment.
All organizations need inherent trust within teams – and by having faith in individual capacity to deliver, the founders were able to lead the way to defining how SILA does business. This culture of trust transcended boundaries and was lived by the field teams on sites – thus impacting customer experience in unimaginable ways.
As we build a business for the decades to come, we lay focus on people and technology. Looking forward :)