Attrition rates in the services sector are 19.3%, according to a survey conducted by Aon Hewitt, as published in Business Standard. It is an understood fact that the front line teams face the massive churn throughout the year, owing to the lack of awareness, loyalty and stickiness.

While this remains an accepted fact, it causes significant harm to the bottom line of an organization. Hiring an employee in the facility management business costs more than just the recruitment fee – we have to take into account the time investment by the recruitment team, the uniforms, the stationary and the training costs. It is an expensive affair for an employee to leave an organization, and all efforts should be taken to reduce this churn.

Employee Engagement is a buzz word but it works wonders in practice. Surveys indicate that only 13% of the employees are engaged in their work, which is a disappointing percentage. Low motivation and lack of desire to work results in higher attrition, and the root cause has to be tackled for a facility management business to be successful.

Work Culture has been a driving factor at SILA – and true to our word, we are inspired by the moral purity of thought, word and deed. We have the competence and the culture to enable and allow growth. We believe that people who care are way better at their work than skilled professionals who do not.

Instilling culture is a top down activity, and the buy in of the top management is essential. It is through the conversations and the faith showcased by leaders in an organization, that a belief is imparted and lived by. Despite the drawbacks of the facility management sector that SILA operates in, we have stayed strong in our belief of empowering the front line and building growth.

As we would discuss in the posts ahead, a promising work culture thus offers an intangible competitive edge to your facility management business. Employee Retention plays a major role in ensuring customer satisfaction and it is crucial that the top management goes back to the drawing board regularly to streamline how the company functions internally.