Facility Management businesses form a part of the service sector, and it is plagued with issues for the human resources teams to manage. Organizations have huge diversity across employees, owing to the geographical, nature of isolated sites and lack of competencies which allow communication gaps to be bridged.
Apart from the operations issues concerning attendance and payroll, all information transfer relies on traditional and human dependent methods of phone calls, post and email. These channels are controlled by humans of varied skill sets, and the results are not consistent. The delay in communicating information that is perceived to be at different levels of priority by different departments affects the bottom line.
Why technology implementation has not worked